Customer Returns, Refunds & Complaints
Freshness Guarantee
At Birthday Flowers, we are committed to delivering the freshest flowers for every occasion. Our freshness window ensures that your blooms remain vibrant and beautiful from the moment they leave our shop to when they arrive at your doorstep. We meticulously select and handle each arrangement to maintain optimal quality, guaranteeing that your flowers will last as long as possible.
If you notice that your flowers are not as fresh as expected upon delivery, please reach out to us promptly. We understand the importance of fresh flowers in celebrating special moments, and we strive to meet your expectations every time.
Our team monitors the freshness of our inventory daily, rotating stock to ensure that only the best blooms are used in your arrangements. This dedication to freshness is a cornerstone of our service, making us a trusted choice for both personal and business floral needs in London.
Damaged on Arrival Policy
We take great care in preparing and packaging your floral orders to prevent any damage during transit. However, if your flowers arrive damaged, please notify us immediately. To facilitate the process, take clear photographs of the damage and contact our customer service team with your order details.
Once we receive your report, we will assess the situation and determine the best course of action. This may include sending a replacement arrangement at no additional cost or issuing a full refund if a replacement is not feasible.
Our goal is to ensure your complete satisfaction with every order. We handle all claims promptly and efficiently to resolve any issues you may encounter with your delivery.
Refund and Replacement Options
Your satisfaction is our priority, and we offer flexible refund and replacement options to accommodate your needs. If you are unsatisfied with your purchase for any reason beyond damaged goods, please contact us within 24 hours of receiving your flowers.
Depending on the nature of your concern, you may be eligible for a full refund or a replacement arrangement of equal value. We aim to process all refunds swiftly, ensuring that you receive your money back in a timely manner.
To request a refund or replacement, kindly provide your order number and a brief explanation of the issue. Our customer service team will guide you through the necessary steps to resolve your request.
Complaints Process
We value your feedback and take all complaints seriously. If you have an issue with our products or services, please let us know so we can address it appropriately. Our complaints process is designed to be straightforward and respectful, ensuring that your voice is heard and your concerns are handled with care.
To file a complaint, describe the issue in detail and include any relevant information, such as order number and date of purchase. Our dedicated team will review your complaint and work towards a satisfactory resolution as quickly as possible.
We continuously strive to improve our services based on customer feedback, and your input is invaluable in helping us maintain the high standards that Birthday Flowers is known for.
Our Commitment to London
As a trusted local London florist, Birthday Flowers proudly serves both households and businesses in the surrounding areas. Our local presence allows us to understand the unique needs of our community, providing personalized floral solutions that cater to a wide range of preferences and occasions.
Whether you're ordering a bouquet for a loved one's birthday, setting up floral arrangements for your office, or planning an event, you can rely on our expertise and dedication to deliver exceptional results every time.
Thank you for choosing Birthday Flowers. We look forward to serving you and making your floral experiences delightful and hassle-free.
