Terms and Conditions - Birthday Flowers

Welcome to our Birthday Flowers service. Before using our services, please read the following Terms and Conditions carefully. By placing an order, you agree to be bound by these terms.

1. Ordering Process

1.1 Placing an Order

Customers can place orders through our website or authorized representatives. Ensure that all information provided is accurate to avoid any delays or issues with your order.

1.2 Order Confirmation

Upon successful placement of an order, a confirmation email will be sent to the provided email address. This email serves as proof of your order and contains all relevant details.

2. Payment Terms

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Payment must be completed at the time of ordering to ensure the processing and timely delivery of your flowers.

• Accepted Payment Methods:
• Credit/Debit Cards
• PayPal
• Bank Transfers

3. Delivery Terms

Our delivery service covers most regions. Standard delivery times are between 24-48 hours, depending on the recipient’s location.

3.1 Delivery Charges

Delivery charges vary based on the distance and size of the order. All applicable fees will be clearly stated during the checkout process.

3.2 Guarantee of Delivery

We strive to ensure timely delivery. In the event of any delays, customers will be notified promptly. Guarantee: If the flower arrangement is not delivered on time due to our fault, a discount or replacement will be provided.

4. Cancellations and Refunds

Customers may cancel an order up to 24 hours before the scheduled delivery time. Refunds will be processed within 7-10 business days using the original payment method.

• Conditions for Refunds:
• Order cancellation within the allowed timeframe.
• Damaged or incorrect orders upon delivery.

5. Product Guarantee

We guarantee the freshness and quality of our flowers. If customers are dissatisfied with their order due to quality issues, they must notify us within 24 hours of receipt for a replacement or refund.

6. Privacy Policy

We respect your privacy and are committed to protecting your personal information. All data provided during the ordering process is used solely for the purpose of fulfilling your order and will not be shared with third parties without your consent.

7. Intellectual Property

All content, including images, text, and logos, on our website are the property of Birthday Flowers and are protected by copyright laws. Unauthorized use or reproduction is prohibited.

8. Limitation of Liability

While we strive to provide the best service, Birthday Flowers shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.

9. Amendments to Terms and Conditions

We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. It is the customer’s responsibility to review the terms periodically.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Birthday Flowers operates.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please refer to our Help Center on our website.